SERVPRO of Tallahassee did a great job from start to finish.  A huge oak tree fell on my mother-in-law's house the night Hurricane Irma came through Tallahassee. Thankfully she spent the night with us that night.  There were two huge holes in the roof and ceiling, rain water everywhere and insulation had fallen down on her furniture.  What a mess!  I called SERVPRO of Tallahassee immediately and they came the same day to start with their serious mitigation efforts.  They had the carpet ripped out and the fans blowing to dry the walls.  But in addition to the mitigation success, SERVPRO of Tallahassee packed up all her belongings, put them in storage for over two months, had her area rug cleaned and then moved her back into the house. I had no idea that SERVPRO of Tallahassee provided all these comprehensive services!  As a final compliment, SERVPRO of Tallahassee worked exceptionally well with my mother-in-law's insurance company. Their detailed report and invoice were excellent and made the entire process very smooth and professional.
Karen Wendland Dix

Karen Wendland Dix

Helped us after the hurricane to deal with water damage. Great to work with. Robert was very professional, and helped us out by making honest recommendations regarding what could be saved and what couldn't. Really appreciated his honesty and the information given.

I am writing this letter to commend all of you for the great work you did for my mother-in-law, Virginia Dix... after a huge oak tree fell on her house the night Hurricane Irma came through town.  Virginia is 95- years old and needed my help.. However, I could never have looked after her house and well-being without the help and assistance from all of you! I had no idea SERVPRO of Tallahassee provided such comprehensive services.  But most of all --- you provided me with peace of mind and complete confidence in your services! It all started with Robert Philbrick.  Working with Robert, during the clean-up process were: Matt, Mr. Leslie, and Brandon. They were all fantastic! And I want to commend Robert on his patience too, as he helped me triage which furniture was going to storage, which to First Impressions for restoration and which to Jones Upholstery. I want to commend Reba. She was always very helpful and took time to answer all my questions along the way. And I had a lot of questions, because I have never been through something like this hurricane before. Always helpful! I also want to commend Steve. He did a great job itemizing the invoices for the insurance company, USAA. Steve interacted directly with USAA.. Good Work! Finally, the process for moving Virginia back into her house went so well, thanks to your crew: Jay Jackson and Randolph.  They both were great and got the move-in job done in less than 2 days. Jay and Robert came back to finish the final details she requested.. It was really impressive, the attention to detail. And, the way all the boxes were cataloged per room, to make the moving process smooth and organized. So, I will be recommending SERVPRO of Tallahassee every chance I Get! I sincerely thank you and appreciate you all for the comprehensive and professional job.